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Office execuitve
These roles outline a comprehensive set of responsibilities for both business executives and office staff to ensure smooth customer interactions, effective use of CRM systems, and efficient communication through various channels.
2 year experienceJob details
Job summary
At Machooos International, our team ensures smooth customer interactions, efficient project management, and seamless execution of services. Our business executives and office staff play crucial roles in handling CRM operations, customer communication, and administrative tasks to enhance customer satisfaction.
Workig conditions
At Machooos International, we maintain a professional and customer-centric work environment where teamwork, efficiency, and attention to detail are key. Our team members are expected to communicate pleasantly with customers, follow structured workflows using CRM, WhatsApp, and Google Sheets, and stay proactive in updating and managing tasks. We emphasize regular follow-ups, timely updates, and maintaining high service standards to ensure customer satisfaction. A collaborative approach is encouraged, with clear responsibilities for both business executives and office staff, ensuring smooth operations and a positive workplace culture.
Job duties
Customer Interaction: Communicate pleasantly and assist with inquiries. | CRM Management: Handle estimates, project creation, lead updates, and task assignments. | WhatsApp Communication: Send greetings, service details, reminders, and updates. | Google Sheets: Regularly update event and lead details. | Follow-Ups: Call customers for feedback after events and album deliveries. | Customer Support: Assist with post-event queries and concerns. | Financial Reminders: Notify customers of payment details before events. | Status Updates: Maintain WhatsApp status with recent works and announcements.
Qualifications to be needed
plus 2 or above
Skills
Skills highlighted personal attitude,english speaking
Responsibiities
Customer Interaction: Maintain professional and pleasant communication with customers. CRM Management: Prepare and send estimates, update project details, manage leads, and assign tasks. WhatsApp Communication: Send greetings, service details, reminders, and updates to customers. Event Coordination: Track event tasks, update statuses, and ensure smooth execution. Google Sheets Management: Regularly update event and lead details. Follow-Ups: Call customers after events and album deliveries for feedback. Financial Coordination: Remind customers of payment details before events. Customer Support: Assist with post-event queries and ensure satisfaction. Status Updates: Maintain WhatsApp status with recent works and announcements. Team Collaboration: Work closely with other staff to ensure seamless operations.
